Shipping policy
Shipping Policy
At ChronoAstra every watch is individually produced and customized specifically for each customer.
Unlike mass-produced watches, your ChronoAstra timepiece is handcrafted based on your selected configuration, engraving, starmap data, and specifications. Because of this, production and fulfillment operate through scheduled reservation windows.
Reservation Windows
Each order is assigned a Reservation Window at the time of purchase.
Your Reservation Window represents the estimated production and shipping period during which your watch is scheduled to be completed and dispatched.
For example:
- “June 2026 Reservation Window”
- “Q3 2026 Reservation Window”
- “August Shipping Slot”
This system allows us to maintain the highest possible level of craftsmanship and quality control while managing highly customized production at scale.
Important Information About Reservation Windows
Because every ChronoAstra watch is custom-made and produced in limited production capacity:
- Reservation windows are not guaranteed delivery dates
- Production capacity is limited
- Certain windows may sell out months in advance
- Orders are produced in scheduled manufacturing batches
Once a reservation window is fully booked, later orders will automatically be assigned to the next available production slot.
If your reservation window has passed, there is unfortunately no way for us to accelerate or move your order ahead of other scheduled production batches, as our manufacturing capacity is planned and allocated in advance.
We always operate at or near maximum production capacity to maintain quality standards across every piece we create.
Estimated Shipping Timelines
Shipping timelines may vary depending on:
- Order volume
- Customization complexity
- Component availability
- Production scheduling
- Quality control procedures
- Carrier and customs processing
Customers will receive shipping confirmation and tracking information once their order has been dispatched.
Please note that all shipping timelines provided are estimates and may occasionally change due to the highly customized nature of production.
Address Changes
Customers are responsible for ensuring shipping information is accurate.
If you need to update your shipping address or contact details, please contact us as soon as possible at:
While we will always do our best to accommodate changes, we cannot guarantee modifications once an order has entered production or shipment preparation.
Customs, Duties & Taxes
Depending on your destination country, import duties, VAT, taxes, or customs processing fees may apply.
If stated in your order that VAT/Duties are included then we will cover them from our side and work to ship your item duties paid to your destination.
Customers remain responsible for complying with local customs regulations.
Shipping Delays
While we work hard to meet all estimated timelines, ChronoAstra is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
- Customs inspections or clearance
- Carrier delays
- Weather disruptions
- Supply chain interruptions
- Production material shortages
- Force majeure events
We appreciate your patience and understanding, especially given the highly personalized nature of every ChronoAstra timepiece.
Lost or Damaged Shipments
If your package arrives damaged or appears lost in transit, please contact us immediately at:
We will work with the shipping carrier and assist you as quickly as possible to resolve the issue.
Contact
For any shipping-related questions, please contact: